State Farm® Insurance Agent Tom Randall
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Laurie Ann
October 29, 2025
"Alicia is professional, attentive and personable. She is knowledgeable and well qualified in her field of Medicare / Supplement Insurance. Alicia is fun, engaging and provides a very comfortable experience. I probably took up to much of her time, because I like her…but she indulged me and my many questions. I don’t remember taking “Medicare Class” in high school, she took the time to educate me. Thank you Alicia and you have a winner Tom Randall ☺️"
"We are thrilled to hear that Alicia provided you with excellent customer service! Here at Tom Randall State Farm, we are proud to have Alicia on our Team! If you have any further questions or insurance needs, please reach out! We are your Good Neighbor!"
andrew blazer
October 24, 2025
"Ashton was very helpful and worked with me to find a positive solution to my needs and situation that left me feeling valued as a customer."
"We are delighted to hear that Ashton provided you with exceptional customer service here at Tom Randall State Farm! If you need any further assistance with your insurance needs or have any questions, please reach out! It's our pleasure to help!"
Shawn C
October 22, 2025
"Ashton was a great help in starting home & auto insurance for first time home buyers. The whole process was very transparent"
"We're glad to hear that Ashton provided you with great customer service here at our Tom Randall State Farm Office! If you have any questions or need further insurance assistance, feel free to reach out!"
Nanasu
October 15, 2025
"Was insured for auto and homeowners on the same day that I first contacted them. They are fast, courteous and knowledgeable. They saved us hundreds of dollars a year."
"It’s great to hear that we provided you with excellent customer service! If you need any further assistance with your insurance needs or have questions, please reach out! My State Farm team and I are happy to be your good neighbor!"
Kay Cortapassi
October 10, 2025
"After over 15 years as a customer, once we actually needed insurance due to an accident, we get cancelled. Our agent Sandy refused to return our phone calls so we changed all of our policies. Our home and 4 automobiles. l would NOT recommend this State Farm Ins. company as we found homeowners insurance at half the price elsewhere."
"I'm sorry to see your review. While I cannot go into your specific situation, I can say that this office does not determine who or when a customer gets cancelled. A policy is generally not cancelled for just an accident, and there would be more to the situation. I can say that there were multiple phone calls attempting to both keep you up to date, as well as calls to corporate in an attempt to get the decision appealed. In no way was any request for a returned phone call "refused". I'm sorry we were not able to continue your insurance, despite our best efforts, and wish you the best."
Lorri McIntosh
September 16, 2025
"Alicia was thorough and effective in updating my information."
"We're glad to hear that Alicia provided you with thorough customer service! If there is anything else we can do to help, please let us know! It's our pleasure to assist you with your insurance needs!"
Blake O'Donnell
September 13, 2025
"Thank you Ashton! Extremely easy to get a quote for what my needs are. Very thorough and detailed, with great yet simple questions to see what I should have for insurance. With zero pressure about “upselling” me, it was the best insurance experience I have had."
"We're glad to hear that Ashton provided you excellent customer service, detailed and thorough, and without any pressure! If you have any questions or other insurance needs, please reach out! We are your Good Neighbor Tom Randall State Farm!"
rae
September 12, 2025
"We love Sandy… she is the best! Knowledgeable, friendly and gives us excellent service"
"We’re so glad to hear you had a great experience with Sandy, here at Tom Randall State Farm. She truly is amazing, and we’re lucky to have her on our team! Please reach out if we can help you in any further insurance needs!"
Debbie Perry
September 11, 2025
"Ashton was courteous, friendly and patient. We had a great experience and would highly recommend her to others."
"We're thrilled to hear that Ashton, here at our Tom Randall State Farm office, provided you with exceptional service! If there is anything else we can do for your insurance needs, or if you have any questions, please reach out! "
Suzie Marsh
September 10, 2025
"I had a meeting with Alicia today regarding my homeowners insurance. I received excellent advice. We made a few changes. She went on to help me look into other areas like life insurance and health insurance. I was very happy with the results of my Appointment with her. I highly recommend sitting down and talking with Alicia"
"It's wonderful to hear that Alicia provided excellent and professional insurance advice and service! If you have any further questions or insurance needs, please reach out! It is our pleasure to help! "
PHYCHO
September 9, 2025
"Even for someone new with them made it fast an simple no waiting knew what needed to he dont an got it done in a vary fast timely manner was vary helpful an know the stuff"
"We're glad to hear that everything was fast, simple, and efficient for you. Our team works hard to be knowledgeable and helpful! Please reach out if you have any further insurance needs or questions! "
JC Klotz
September 8, 2025
"This office has the most helpful staff available! I've been with them for years and they always take care of me on the spot. Great bunch of people!! ❤️"
"We're thrilled to hear that our team has consistently provided you with prompt and helpful service here at Tom Randall State Farm. We appreciate you as our loyal customer! Please reach out if you any questions or further insurance needs! "
Misty Dawson
September 2, 2025
"I was actually transferred as a client here because I was with another person through State Farm and when they close they sent me over here to Tom Randall and every single experience that I have had with them has been 100% smooth easy no problem no kind of bad attitudes just Good Vibes and let's take care of whatever needs to be taken care of and get it done I currently have full coverage on an SUV and also renters insurance and I've never really had any kind of problem I've never really had to use my insurance but I've been with State Farm before so I'm glad to still be again after quite a few years with Wawanesa definitely happy to be taking care of by Alicia the other day she has been absolutely fantastic great attitude just like I said no problems give them a call they'll sit down with you and go over whatever the coverages you need and you won't ever hear from him except for a happy birthday and hey let's see if we can lower your bill absolutely wonderful thank you Tom Randall team"
"It's wonderful to hear that Alicia, here in our Tom Randall State Farm office, provided professional service with a fantastic attitude! We appreciate your continued loyalty as a valued customer for State Farm. It’s our pleasure to assist you with your insurance needs! If there is anything else we can do to help, please reach out!"
Anita Dalisa
August 30, 2025
"Shout out to Heather Jensen at Tom Randall Insurance. I had a ton of questions about my State Farm insurance policies. She answered all my questions and was most helpful. I wish that all businesses provided the same level of customer service that I received!"
"It's wonderful to hear Heather J was able to answer all your questions and provide such excellent customer service here at Tom Randall State Farm Office! If you need any more assistance with your insurance, feel free to ask. It's our pleasure to help! "
Cory Murray
August 21, 2025
"10/10 customer service experience. Will be bundling home and car insurance and saving a ton! Thanks again."
"We are delighted to know you had an excellent experience with our State Farm office! If you need any assistance or have any questions, please don’t hesitate to reach out. It's our pleasure to help!"
Shantae Bentley
August 20, 2025
"I have been with this state farm office for years with my car and homeowners insurance. The price of both plans are incredibly reasonable. The office calls every year to wish a happy birthday, and Ashton is super friendly and always helpful. I couldn’t recommend them more."
"We truly value your continued loyalty and support! We're delighted to hear that Ashton and our State Farm office has provided you with friendly service and support throughout the years! Please reach out if you have any questions or need any further insurance assistance!"
Grace Joella
August 20, 2025
"Ashton helped me yesterday and was amazing support! She went above and beyond and gave me clear and concise answers with great satisfaction! Fair rates and excellent customer service!"
"We're thrilled to hear that Ashton provided you with excellent quality customer service here at our State Farm office! If you need any further assistance or support for your insurance needs, please reach out! Your satisfaction is our top priority! "
Laurie Gray
August 19, 2025
"Heather was very helpful! She answered all my questions with knowledgeable information. She was also very friendly and considerate. She went above and beyond to call someone else to get information that she was not privy to at the moment."
"I'm happy to hear that Heather offered you knowledgeable, friendly, and thoughtful support here at our State Farm office! Please don’t hesitate to contact us if you need any further assistance with your insurance needs, it's our pleasure to help you!"
roy harper
August 19, 2025
"I reached out to the crew at Tom Randall's office in hopes of lowering my home and auto insurance, and boy was I surprised. After speaking with Alicia I discovered that not only was I overpaying my current insurance company, but I had VERY minimal coverage. Not only did Alicia give me the appopriate coverage, she also gave me the ratings that my auto/home claims-history deserved. In a time where resources are limited, and honesty is at an all time low - it was a breath of fresh air switching over to State Farm. You guys are amazing!"
"We're delighted to hear that Alicia was able to provide you with the right coverage while giving you the honest, personalized service you deserve. It's wonderful to know that switching to State Farm has been a breath of fresh air for you. We look forward to continuing to support your insurance needs! Please don't hesitate to reach out if you have any questions or further insurance needs! "
Lucie Sutherland
August 19, 2025
"Ashton at Tom Randall State Farm in Grants Pass was amazing! Knowledgeable, helpful, and she saved me money by switching from Geico. Highly recommend!"
"We're thrilled to hear that Ashton provided knowledgeable and helpful service! My State Farm team and I are happy to be your good neighbor here in Grants Pass! Please reach out if we can be of any further assistance!"
Trish Lewman
August 14, 2025
"Friendly and helpful with finding best values."
"We're glad to hear you found our team friendly and helpful here at our State Farm office! Please reach out if we can be of further assistance or you have any questions, it is our pleasure to help! "
Karen Stiles
August 13, 2025
"Sandy was extremely helpful!!@"
"We're glad to hear that Sandy was extremely helpful. If you need any further assistance with your insurance needs, feel free to reach out! My State Farm team and I are happy to be your good neighbor!"
Steve Hauberg
August 8, 2025
"Best experience I have ever had while shopping for insurance! Ashton went over everything and explained all options. Highly recommended!!"
"We're thrilled to hear that Ashton provided such a thorough and helpful experience! Your recommendation means a lot to us! We look forward to continuing to provide you with great service. If there is anything else we can do for your insurance needs, just let us know!"
Dawn Anderson
August 6, 2025
"Very helpful and knowledgeable"
" We're thrilled to hear that you found our service helpful and knowledgeable here at our State Farm office! If you ever need further insurance assistance or have any questions, we’re here to help!"
Sarah Blanchard
August 4, 2025
"Great advice ! Very helpful , great prices !!"
"We're happy to know our team provided you with excellent service! If you have any more questions or need further assistance, feel free to ask. We are your Good Neighbor!"