
State Farm® Insurance Agent Tom Randall
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Kimberly Broussard
March 18, 2025
"Ashton helped me this afternoon adding a vehicle! She did amazing very helpful! Thank you everything!"
Lamont Martin
March 17, 2025
"I was referred over by my brother Leo and I had a fantastic conversation with Ashton, excellent customer service, really showed what kind of office this is with the service provided 10/10."
Donna Plummer
March 11, 2025
"Ashton called me to update me on a claim I had made the day before! Very personable, and accurate...represents State Farm and shows they value their customers 😀"
Nicholas Molera
March 6, 2025
"Canceled our policy saying me and my fiance said we were married so they couldn't keep our policy, even though we don't have the same last night. Also happened to a co worker he got dropped over some other silly excuse. Sandy is very rude, sorry to hear Olivia left..."
"I'm sorry that you're not happy with the experience you had with State Farm and their decision to not renew your insurance. I can't comment on the reason that corporate decided to not renew your policy. I can say that a policy is not cancelled solely on an individual's marital status and that we strive to be as helpful as possible while explaining a situation such as this. There are, as you're aware, more factors to this than mentioned in your review. As for Sandy being very rude, I was not a part of that conversation, as I understand you were not as well. I have heard her remain extremely professional and polite during very difficult conversations, even when having to tell people things they don't want to hear. If you have any concerns, please give me a call and we can discuss things directly with you. 541-474-4900 Tom"
Sean Barnes
February 19, 2025
"Had a great experience working with sandy and the team, I got a quote and I’m insured and taken care super quick. I work at fairgrounds towing as a tow truck driver and it’s nice to know even as a driver that I’m taken care of!"
"Thank you Sean! We’re glad Sandy was able to help you with your insurance needs, we look forward to seeing you here in the office!"
Denise Newlove
February 17, 2025
"Came into Tom's office with no appointment to get questions answered about the Drive Safe & Save app. I promptly was served by Tom who answered all my questions and I went away completely satisfied with his explanations."
"Denise it was great meeting with you! I’m glad we were able to help get everything answered and set up correctly. Thank you for the review!"
Terra
February 13, 2025
"10/10 would recommend!"
"And we 10/10 appreciate you! Thank you Terra!"
Linda Paxton
February 11, 2025
"Sandy, at this office is a delight to work with. She has a very calm demeanor and never makes you feel like you are asking a stupid question! Kudos to Sandy!"
"Linda we love Sandy here at the office! Thank you for the review!"
Brandon Seelye
February 6, 2025
"Everyone in this office has always been super amazing! I have no complaints they work with me to get the best deals for my insurance make sure I’m always well taken care of"
"Thank you Brandon, the team LOVES hearing feedback about how we're doing. "
Ameedaun Seelye
February 6, 2025
"They have always been super helpful and made things easy for me! Amazing people"
"Thank you Ameedaun for the review, we're glad we've been able to make things easy for you!"
Stephen Kinnie
February 6, 2025
"OUTSTANDING!!!"
"Thank you Stephen for the Review!"
Mikki Hanson
February 5, 2025
"Tom has always been outstanding to us. We had a home fire and he was one of the first people to show up and help us to determine what we needed to do in a moment that neither one of us could think straight. Has always been there for us.!!!!!"
"Thank you Mikki, we're glad we've been able to work with you for so long. We're glad we could be there to help when things went wrong."
Emily Haptonstall
February 1, 2025
"I had the pleasure of working with Leo at State Farm. He was knowledgeable, listened to my needs and provided great customer service. The process was very smooth and he was able to quickly handle the paperwork and get everything set up. I highly recommend State Farm!"
"Thank you Emily! We're glad Leo was able to help you get everything set up!"
V M Bashe
January 31, 2025
"I had a fantastic experience with Leo. He was incredibly knowledgeable, patient, and took the time to answer all my questions. He made the entire process smooth and stress-free. I truly appreciate his professionalism and attention to detail. Highly recommend working with him if you need assistance!"
"We're so glad that Leo was able to help you and give you such an amazing experience. Thank you for the amazing review!"
Lake Thomason
January 31, 2025
"Leo is cool"
"We agree :-) Leo's pretty awesome!"
Janice Clark
January 30, 2025
"Was recommended by a coworker/friend, so called and dropped by after work. Leo assisted me in new auto and home policies and got me fixed up quickly; ended up saving $$, which was great because my policies had recently gone up several hundred dollars. Leo also is about the nicest person I have ever dealt with! Thank you for the opportunity to share my experience."
"Thank you Janice, we're so glad you were recommended to us and that Leo was able to help you have an amazing experience!"
DENISE MEYER
January 14, 2025
"Great communication and customer service. Quick response time and always there when I need them and they provide thorough answers to my questions."
"Thank you Denise! The team loved reading your review and we love working with you!"
Savannah Sanger
December 20, 2024
"Leo was very helpful! He was able to make it quick and easy for me to get cheaper car insurance:) highly recommend"
"Hi Savannah! Thank you for the kind words about Leo! We will be sure to pass this along to him. We are so glad we were able to assist you. If you ever have questions, feel free to call us during business hours! - Tom"
CD* *MC
December 18, 2024
"I received absolutely incredible customer service while making the switch to State Farm. Leo Martell at Tom Randall’s State Farm made the process so easy and answered every question on top of being very accommodating to my schedule. Thank you for making this transaction seamless!"
"Hi Christina! Thank you so much for the kind review! We will be sure to pass this along to Leo. We are glad to hear our team was able to assist you. Please feel free to call us anytime during business hours if you have any questions! - Tom"
Megan Bradford
November 19, 2024
"Olivia was fun, friendly and quick to help me find the best rates and coverage for my needs!! Thank you!"
"We’re so happy that we were able get you the right rates and coverages for your needs! Thank you for the amazing review!"
Ryan Anderson
November 14, 2024
"Olivia is super responsive. Got me signed up for auto and homeowner's coverage same day. Even took care of letting my home loan company know about change in insurance coverage."
"Thank you so much for the kind words! It is great to hear that Olivia was able to assist you. Our team truly appreciates your support and feedback! If you have any questions, feel free to contact us! – Tom"
Dannie Lee
October 30, 2024
"Leo was friendly professional and a delight to talk to, I have never talked to anyone kinder. This was one of the best experiences I’ve had with talking to anyone. I’d definitely recommend talking to him!! Thank you so much!!"
"Dannie you just made Leo's week! Thank you for your kind words, we're glad he was able to help you have the experience we want everyone to have! - Tom"
cassie stanger
October 22, 2024
"Leo was very helpful on the phone today!! I appreciated his patience, expertise, and great attitude! :)"
"Cassie, we are glad to hear that Leo was able to help you. We will pass along the kind words. We appreciate your feedback and support! – Tom"
Laine Crume
October 22, 2024
"I had the pleasure of talking with Leo about my insurance needs and he was able to help me with amazing rates, along with talking me through every step, making my whole experience easy and enjoyable. Highly recommended."
"Laine we're so glad you had an amazing experience with Leo and that he made getting insurance enjoyable! - Tom"
Robin Schaller
October 19, 2024
"They need to explain things better when setting up policies. This drive and save is so very, very frustrating. I think I might switch after my 6 month policy is up. Allstate had cheaper price and no crazy, stupid beacon to try to set up and deal with !!! All about the money…"
"Robin I'm sorry you didn't have the experience we strive to give all our customers. The Drive Safe and Save program is a great program for some people, however as we explain during initial account set up and follow up calls and texts, it is a customer driven discount. Unfortunately the beacon is something that has to be set up, and while we can help with that here at the office we don't have the capability to do that remotely. We always invite customers to come to the office with the beacon if they need help setting it up. I do see we reached out to you multiple times, as well as you calling in and speaking with us regarding this particular discount. I'm sorry that you had such a frustrating experience with it, and hope that in the future we will be able to assist you better. "