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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Nythaniel Pagels

February 20, 2026

5  out of  5
rating by Nythaniel Pagels
"Sandra was amazing with adding a new vehicle to my policy and finding the best options that work for me and my family! Thank you so much!"
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Kimmie Prieur

February 18, 2026

5  out of  5
rating by Kimmie Prieur
"Sandra is absolutely the best! I needed temporary insurance while I bought a new car and she stayed late to get it all worked out for me without stress taking me over! Then she continued to complete my new insurance policy so fast I never had to worry! Thank you soo much Sandra!!"
We responded:
"Thank you, Kimmie, for your glowing review! We're so glad to hear that Leo made you feel welcome right from the start. Providing you with knowledgeable support and personal care is what we strive for every day. We're excited to have you as part of the Tom Randall State Farm family! -Tom"
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Katrina Rudd

February 13, 2026

5  out of  5
rating by Katrina Rudd
"Loved Renee, the lady who helped me with my account. She was super helpful, adept, friendly, and professional. Someone get her a raise :)"
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Susan Rutherford

February 13, 2026

5  out of  5
rating by Susan Rutherford
"I highly recommend Tom Randall‘s State Farm office in Grants Pass, Oregon. They totally took care of every one of my needs and give excellent customer service. Leo was the agent I dealt with and he’s wonderful. Tom Randall the owner is also wonderful as are the entire staff. They are very customer oriented and personable. I highly recommend them for all your insurance needs!"
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Marshell

February 9, 2026

5  out of  5
rating by Marshell
"Very friendly staff, took the time to make sure I understood everything, made sure to get the coverage I need and can afford for my budget if your looking to switch insurances give these guys a shot."
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Jack

February 4, 2026

1  out of  5
rating by Jack
"I completely agree with those who left negative reviews. It's exactly as they described. When you need her help with your insurance, she constantly refuses to answer your calls, only saying she's busy and will call you back. You end up waiting like an idiot for her reply, but you never hear back from her. Therefore, this is not the best place to choose."
We responded:
"Jack I'm sorry you haven't received a call back in a timely manner from your agent, however it appears you left this review for the wrong agency. My team doesn't know of anyone named Jack or anyone else, who has called Tom Randall State Farm in the past week who was not helped in a timely manner. You can call my office at 541-474-4900 and we can try to help. "
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Lindsey Violette

January 29, 2026

5  out of  5
rating by Lindsey Violette
"Leo was amazing to work with! He helped me get the best rate for our auto insurance and made the whole process easy and stress-free. He was kind, understanding, and took the time to answer all my questions. I never once felt pressured, which I really appreciated. Highly recommend Leo if you’re looking for great service and savings!"
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Jenni Woodworth

January 27, 2026

5  out of  5
rating by Jenni Woodworth
"Heard great things about State Farm and Tom Randall’s office. Decided to walk in and get a quote. Leo was quick to help and easy to talk to. I decided to transfer all our policies over and Leo made it easy and seamless. Highly recommend their team!"
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Cat Moresco

January 23, 2026

5  out of  5
rating by Cat Moresco
"Sandra is great at what she does, very knowledgeable around all the details of multi vehicle insurance. Also she was very patient and kind in relation to my many questions. I highly recommend her."
We responded:
"Thank you Cat! We're so glad that Sandra was able to help you with your vehicle insurance. "
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Kenny Olmstead

January 22, 2026

5  out of  5
rating by Kenny Olmstead
"Sandra C was super helpful"
We responded:
"You just made Sandra's day! Thank you for the review :-)"
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Alejandro Mendoza

January 16, 2026

5  out of  5
rating by Alejandro Mendoza
"Leo was great on setting up my profile and coverage."
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Frances Elrod

January 15, 2026

5  out of  5
rating by Frances Elrod
"Have been my Agent for many many years. Great service and friendly staff"
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Abbie Wright

January 13, 2026

5  out of  5
rating by Abbie Wright
"Awesome people who made insurance easy for me as it was my 1st time! Kind and willing to answer any and all questions! Leo was great!"
We responded:
"Hello Abbie, We appreciate the time you took to give us such a great rating! We're thrilled that you had a great experience at our office. We work hard to provide customers with a great experience and look forward to continuing to do the same for you! "
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Joyce Holst

January 12, 2026

5  out of  5
rating by Joyce Holst
"Sandy has been life saver for me. Im not computer wise so when i get some I dont under stand she helps me. From her window she can see me drive in she meets me at my car to help me with my walker and makes sure I get in then when done safely back to my car. She is just perfect & kind."
We responded:
"Hey Joyce, Thank you for taking the time to share your experience. We are happy to read that Sandy has been able to provide exceptional service for you. And we agree, she is perfect and kind :-) We're always happy to assist so don't hesitate to reach out to us if you need anything. Thanks again and we look forward to seeing you again soon."
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Star Light

January 7, 2026

5  out of  5
rating by Star Light
"leo was very nice and help me get renter insurance explain everything very well thank you"
We responded:
"Thank you for the review! We're glad we could help you with your renters insurance and help you get the coverage you need :-)"
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Cheyann

January 5, 2026

5  out of  5
rating by Cheyann
"Friendly and helpful service provided every time my family or I need assistance. We have been with them for many years now and have always received the best service possible from the staff."
We responded:
"Thank you for the awesome review! We've loved working with you and look forward to many more years to come."
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Sarah Thiede

January 3, 2026

5  out of  5
rating by Sarah Thiede
"Great service where I'm always made to feel important."
We responded:
"Hi Sarah, thank you for the review! We're glad we were able to help, and just to be perfectly clear. You are extremely important to us! "
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Matthew Cross

January 2, 2026

5  out of  5
rating by Matthew Cross
"They were quick and really, really nice to work with. Leo is a solid dude and the rest of the team! It was a great experience."
We responded:
"Thank you for review, we love our team and really appreciate hearing about your experience with the office!"
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Chris Cowell

January 1, 2026

5  out of  5
rating by Chris Cowell
"Sandra was most helpful and patient while helping me solve an issue"
We responded:
"Chris thank you for the review of our office! I'm glad we could help resolve your insurance issue."
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Sandra

January 1, 2026

5  out of  5
rating by Sandra
"Sandy has been absolutely wonderful! She is knowledgeable and helpful. I highly recommend this office. All of my experiences have been wonderful. Thank you!"
We responded:
"Thank you Sandra for your review. Sandy is amazing and we're glad you recommend our office! "
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Daniel lee Martell

December 31, 2025

5  out of  5
rating by Daniel lee Martell
"They helped me with my life insurance and it was a really good service"
We responded:
"Hi Daniel! We're glad we could help you with your life insurance needs."
Profile photo of Christy Kramarsic

Christy Kramarsic

December 31, 2025

5  out of  5
rating by Christy Kramarsic
"Meeting with Tom Randell and Leo were very delightful and them answering questions I had about the policy and the program called Drive Safe and Save."
We responded:
"We're so glad we were able to answer your insurance questions. We'll be here when you need us again :-)"
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Cathy Vickoren

December 30, 2025

5  out of  5
rating by Cathy Vickoren
"Always very friendly"
We responded:
"Thank you Cathy for the kind review!"
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Kerri Ann DeWitt

December 30, 2025

5  out of  5
rating by Kerri Ann DeWitt
"Leo is amazing. He was very helpful and knowledgeable."
We responded:
"Thank you so much for you're kind review, we think Leo is amazing too! We're glad he could help you with your insurance needs!"
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N D

December 30, 2025

5  out of  5
rating by N D
"Tom Randall firm has been nothing but accommodating. Great experience ."
We responded:
"Thank you for the kind review! We love hearing how the office is doing and are glad we could be helpful and accommodating!"