Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Joe Lima

Joe Lima

April 6, 2026

5  out of  5
rating by Joe Lima
"When ever I call they are always pleasant and helpful. I have been a customer for eight years. All good 👍"
Profile photo of Joseph

Joseph

April 2, 2026

5  out of  5
rating by Joseph
"Amazing customer care and support. Id give 6 stars if I could."
We responded:
"Hi Joseph, Thanks so much for the awesome 5-star review! We’re thrilled you felt well supported—6 stars would be amazing! If you ever need anything, just give us a shout. - Tom"
Profile photo of Eric Guevara

Eric Guevara

March 25, 2026

5  out of  5
rating by Eric Guevara
"My State Farm insurance company is Always quick to responding to my questions whenever I need them. Thank you so much for all you do!"
We responded:
"Hi Eric, We’re delighted to hear that our team has been quick and helpful in responding to your questions. Providing prompt and reliable service is very important to us, and your feedback truly encourages us to keep up the good work. We’re always here to help! - Tom"
Profile photo of greg carmack

greg carmack

March 23, 2026

5  out of  5
rating by greg carmack
"Gave my phone a virus"
We responded:
"Thank you, Greg! We’re glad we could help you save. It's our top goal to provide excellent service while helping you make the most of your coverage. We appreciate your feedback and are here to help whenever you need us! -Tom"
Profile photo of Ariel Dean

Ariel Dean

March 12, 2026

5  out of  5
rating by Ariel Dean
"Leo and the State Farm team were an amazing help! We were searching for a local insurance that would actually help us with our auto policy and we got it no questions asked. They got all 3 of our vehicles insured for a lower price than what we were paying for 2 vehicles at the old insurance."
We responded:
"Thank you for sharing your experience! Leo and our team are committed to providing great coverage and value, and we’re glad we could help you save while insuring all three vehicles. We appreciate your trust and are here whenever you need us."
Profile photo of Richard Nawa

Richard Nawa

March 12, 2026

5  out of  5
rating by Richard Nawa
"One phone call and done"
We responded:
"Thanks so much, Richard! We’re happy we could take care of everything with just one call. If you ever need anything else, we’re always here to help!"
Profile photo of Kimberly Berger

Kimberly Berger

February 27, 2026

5  out of  5
rating by Kimberly Berger
"I really appreciate Tom Randall and his team. I also greatly appreciate being able to talk to a human where other insurance companies I get put into an automated telephone system having to wait for a minute being transferred from place to place before getting an out of state Customer Service. Thank you again TOM for all your help with all our insurance dates."
We responded:
"Thank you so much for your thoughtful feedback! The team and I truly value your trust and kind words. We understand how important it is to speak directly with someone who knows your needs, and we’re glad we could provide that personal, attentive service. Please don’t hesitate to reach out to us whenever you need assistance—we’re always happy to help!"
Profile photo of daniel bailey

daniel bailey

February 26, 2026

5  out of  5
rating by daniel bailey
"Top notch professional agent and staff. You will not be disappointed moving your needs to this insurance agent!!!!"
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear that our team provided top-notch service and met your insurance needs with professionalism. Your satisfaction is our priority, and we truly appreciate you recommending us. If you ever need assistance in the future, we’re here to help!"
Profile photo of harold fithian

harold fithian

February 24, 2026

5  out of  5
rating by harold fithian
"Had no idea.I would be saving this much money Compared to what I was previously paying"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you're saving significantly compared to what you were paying before. If you ever have any questions or need assistance, we're here to help!"
Profile photo of Nythaniel Pagels

Nythaniel Pagels

February 20, 2026

5  out of  5
rating by Nythaniel Pagels
"Sandra was amazing with adding a new vehicle to my policy and finding the best options that work for me and my family! Thank you so much!"
We responded:
"Thank you for your wonderful feedback! We're so glad Sandra could help you add a new vehicle and find the best options for you and your family. We appreciate your trust and are here whenever you need us!"
Profile photo of Kimmie Prieur

Kimmie Prieur

February 18, 2026

5  out of  5
rating by Kimmie Prieur
"Sandra is absolutely the best! I needed temporary insurance while I bought a new car and she stayed late to get it all worked out for me without stress taking me over! Then she continued to complete my new insurance policy so fast I never had to worry! Thank you soo much Sandra!!"
We responded:
"Thank you, Kimmie, for your glowing review! We're so glad to hear that Leo made you feel welcome right from the start. Providing you with knowledgeable support and personal care is what we strive for every day. We're excited to have you as part of the Tom Randall State Farm family! -Tom"
Profile photo of Katrina Rudd

Katrina Rudd

February 13, 2026

5  out of  5
rating by Katrina Rudd
"Loved Renee, the lady who helped me with my account. She was super helpful, adept, friendly, and professional. Someone get her a raise :)"
We responded:
"Thank you for your fantastic review! We're delighted to hear that Renee provided you with friendly, professional, and helpful service. We'll be sure to pass along your kind words—she definitely deserves it!"
Profile photo of Susan Rutherford

Susan Rutherford

February 13, 2026

5  out of  5
rating by Susan Rutherford
"I highly recommend Tom Randall‘s State Farm office in Grants Pass, Oregon. They totally took care of every one of my needs and give excellent customer service. Leo was the agent I dealt with and he’s wonderful. Tom Randall the owner is also wonderful as are the entire staff. They are very customer oriented and personable. I highly recommend them for all your insurance needs!"
We responded:
"Thank you so much for your glowing recommendation! We're thrilled to hear that Leo, Tom Randall, and the entire team provided you with excellent, personalized service. Your kind words mean a lot to us, and we're always here to take care of all your insurance needs!"
Profile photo of Marshell

Marshell

February 9, 2026

5  out of  5
rating by Marshell
"Very friendly staff, took the time to make sure I understood everything, made sure to get the coverage I need and can afford for my budget if your looking to switch insurances give these guys a shot."
We responded:
"Thank you for your positive feedback! We're glad our friendly staff took the time to ensure you understood everything and helped find coverage that fits your needs and budget. We look forward to working with you going forward!"
Profile photo of Jack

Jack

February 4, 2026

1  out of  5
rating by Jack
"I completely agree with those who left negative reviews. It's exactly as they described. When you need her help with your insurance, she constantly refuses to answer your calls, only saying she's busy and will call you back. You end up waiting like an idiot for her reply, but you never hear back from her. Therefore, this is not the best place to choose."
We responded:
"Jack I'm sorry you haven't received a call back in a timely manner from your agent, however it appears you left this review for the wrong agency. My team doesn't know of anyone named Jack or anyone else, who has called Tom Randall State Farm in the past week who was not helped in a timely manner. You can call my office at 541-474-4900 and we can try to help. "
Profile photo of Ethan Kline

Ethan Kline

January 29, 2026

5  out of  5
rating by Ethan Kline
"Always prompt and helpful!!"
We responded:
"Thank you for your kind words! We're happy to hear you find our team prompt and helpful. We're always here to assist you!"
Profile photo of Lindsey Violette

Lindsey Violette

January 29, 2026

5  out of  5
rating by Lindsey Violette
"Leo was amazing to work with! He helped me get the best rate for our auto insurance and made the whole process easy and stress-free. He was kind, understanding, and took the time to answer all my questions. I never once felt pressured, which I really appreciated. Highly recommend Leo if you’re looking for great service and savings!"
We responded:
"Thank you for your wonderful review! We're so glad Leo could make the process easy and stress-free while helping you find the best rate. Your kind words mean a lot, and we truly appreciate your recommendation!"
Profile photo of Jenni Woodworth

Jenni Woodworth

January 27, 2026

5  out of  5
rating by Jenni Woodworth
"Heard great things about State Farm and Tom Randall’s office. Decided to walk in and get a quote. Leo was quick to help and easy to talk to. I decided to transfer all our policies over and Leo made it easy and seamless. Highly recommend their team!"
We responded:
"Thank you for sharing your experience! We're glad Leo was quick, approachable, and made transferring your policies seamless. We appreciate your recommendation and look forward to continuing to serve you!"
Profile photo of Cat Moresco

Cat Moresco

January 23, 2026

5  out of  5
rating by Cat Moresco
"Sandra is great at what she does, very knowledgeable around all the details of multi vehicle insurance. Also she was very patient and kind in relation to my many questions. I highly recommend her."
We responded:
"Thank you Cat! We're so glad that Sandra was able to help you with your vehicle insurance. "
Profile photo of Kenny Olmstead

Kenny Olmstead

January 22, 2026

5  out of  5
rating by Kenny Olmstead
"Sandra C was super helpful"
We responded:
"You just made Sandra's day! Thank you for the review :-)"
Profile photo of Alejandro Mendoza

Alejandro Mendoza

January 16, 2026

5  out of  5
rating by Alejandro Mendoza
"Leo was great on setting up my profile and coverage."
We responded:
"Thank you for your feedback! We're happy to hear that Leo did a great job setting up your profile and coverage. If you need anything else, just let us know!"
Profile photo of Frances Elrod

Frances Elrod

January 15, 2026

5  out of  5
rating by Frances Elrod
"Have been my Agent for many many years. Great service and friendly staff"
We responded:
"Thank you for your continued trust and loyalty over the years! We're glad to hear you appreciate our great service and friendly staff. We're always here to support you!"
Profile photo of Abbie Wright

Abbie Wright

January 13, 2026

5  out of  5
rating by Abbie Wright
"Awesome people who made insurance easy for me as it was my 1st time! Kind and willing to answer any and all questions! Leo was great!"
We responded:
"Hello Abbie, We appreciate the time you took to give us such a great rating! We're thrilled that you had a great experience at our office. We work hard to provide customers with a great experience and look forward to continuing to do the same for you! "
Profile photo of Joyce Holst

Joyce Holst

January 12, 2026

5  out of  5
rating by Joyce Holst
"Sandy has been life saver for me. Im not computer wise so when i get some I dont under stand she helps me. From her window she can see me drive in she meets me at my car to help me with my walker and makes sure I get in then when done safely back to my car. She is just perfect & kind."
We responded:
"Hey Joyce, Thank you for taking the time to share your experience. We are happy to read that Sandy has been able to provide exceptional service for you. And we agree, she is perfect and kind :-) We're always happy to assist so don't hesitate to reach out to us if you need anything. Thanks again and we look forward to seeing you again soon."
Profile photo of Star Light

Star Light

January 7, 2026

5  out of  5
rating by Star Light
"leo was very nice and help me get renter insurance explain everything very well thank you"
We responded:
"Thank you for the review! We're glad we could help you with your renters insurance and help you get the coverage you need :-)"