
State Farm® Insurance Agent Tom Randall
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Dee Bliss
May 12, 2025
"Great customer service. Very friendly and efficient."
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Kai Barner
May 12, 2025
"Alicia was fantastic. She greeted me as soon as I walked in the office, and worked quickly to resolve my new coverage."
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with Alicia; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Lenay Savoie
May 12, 2025
"Alicia was very knowledgeable and helped immensely. I am very happy with my decision."
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service from Alicia here at the office. If you ever have any questions or need assistance, we’re here to help!"
Ally Baxter
May 8, 2025
"Ashton was so very helpful and not only successfully helped me with why I called, but she went above and beyond to make sure I had everything I needed for the safest driving experience possible. Thank you so much for all your help!"
"Thank you for your 5-star review! Ashton loves making giving everyone an amazing experience. We're so glad she was able to help you!"
jason sartain
May 7, 2025
"As always the team is always helpful and cheerful."
"Thank you Jason for the Google Review! We love hearing that we're doing things the right way! "
Paul Delorean
May 6, 2025
"Leo at Tom Randall State Farm was extremely helpful today, going above and beyond to help me get the best deal possible after adding a new (to me!) car onto my policy. Can't thank him enough, he really pulled out all the stops. Keep it up Leo!"
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with Leo's service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
paul john Garcia
May 2, 2025
"Best service ever. Great experience everytime I call. They explain my coverage clearly. I feel confident I have someone i can trust to guide me. Highly recommend."
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Sean Barnes
May 1, 2025
"Had a great experience working with sandy and the team, I got a quote and I’m insured and taken care super quick. I work at fairgrounds towing as a tow truck driver and it’s nice to know even as a driver that I’m taken care of! Had to switch vehicles on my policy and Leo took care of me with no effort at all"
"Thank you Sean! We’re glad Sandy was able to help you with your insurance needs, we look forward to seeing you here in the office!"
Amanda Humphrey
April 30, 2025
"Leo’s customer service was amazing! He explained everything very well and was super polite. This young man went above and beyond today! He deserves a raise and a vacation!! Leo, if you see this, thank you so much."
"Amanda, thank you for the incredible review! We’re so happy to hear that Leo went above and beyond for you. Your kind words mean a lot, and we’ll be sure to share them with Leo. Thanks again for your 5-star rating! -Tom"
Mike R
April 25, 2025
"Switching to State Farm was one of the easiest and most positive experiences I’ve had with insurance, all thanks to Leo, my agent. From the very beginning, Leo went above and beyond to make sure everything was clear, simple, and stress-free. He walked me through every step, answered all my questions with patience and professionalism, and made sure I had the best coverage for the best price. I truly felt like he had my back and cared about getting me set up right not just rushing through a sale. If you’re thinking about switching insurance providers, do yourself a favor and call Leo at State Farm. You won’t regret it. Five stars all the way!"
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Cheryl Hollander
April 22, 2025
"Sandy was extremely professional when the office needed to step in to handle what should have been addressed by the adjuster. She wa very patient in an extremely stressful financial situation that could have resulted in more serious financial problems. It’s getting sorted out and is greatly appreciated!!!"
"Thank you Cheryl! Nate is amazing! We’re glad we could help you get great insurance with the best rate for your dollar 😀"
katrina Simants
April 18, 2025
"Very helpful and super nice answered all my questions and made it very easy to change my car over and made the whole process quick and easy have always loved state farm and all there workers they have always been amazing."
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
CHER Vernon
April 10, 2025
"I called in a panic needing my proof of renters insurance immediately and it was around 5’o clock. She had it done and sent to my manager the hour I requested. She made my day and I got the rental"
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Terry Thomason
April 10, 2025
"I'm 70. Very active and I drive a tad. Got in wreck (not my fault!) Sandy and the rest of the folks there did an outstanding job!!!!! Team service. My claim is done and new car purchased. The other two companies involved? Still working on it! These people and the underwriter are the best I have ever seen. The only Auto Insurance company that I know of that considers credit status when figuring a quote. Just a great experience. I highly recommend these people. They have all three of my autos and my home."
"Terry thank you for the awesome review! We're glad that your claim was processed so quickly! We're thankful that we can help you with your auto insurance needs and your home insurance. "
Ely Sanchez 85
April 8, 2025
"Very helpful."
"We appreciate your review! We’re striving to improve and love to hear any suggestions you have for how we can earn that fifth star! Thank you for choosing State Farm for your insurance needs!"
Mike Martin
April 7, 2025
"Account manager, Ashton Thomas, helped me when I went in with several different questions. She answered all of them did not rush and explained everything that I needed to know very friendly and helpful, professional."
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Scott Herbert
April 4, 2025
"They cut both my car and home insurance in half!! Can't reccomend enough! 😀👍"
"Hi Scott! We're glad we were able help cut your Auto and Home insurance in Half! We're glad to work with you going forward!"
Tracy Inlow
April 3, 2025
"I have nothing but rave reviews for Tyra and the team at Tom Randall State Farm!!! They were kind, patient with all my questions and changes yo meet my specific needs and they treat you like a person not a number!!! I am very excited to work with people in person and not on the phone in another state!! Give Tyra a call and you won't be disappointed."
"Tracy it was great meeting you today and welcome to the office! We look forward to many years of helping with your insurance needs."
lynsta bemis
April 2, 2025
"Mr Randall and all of the office staff are really nice and helpful. Often, Mr Randall himself, answers the phone and assists me. We are glad we stayed with this office even though we moved out of Josephine county. They answer my calls promptly and access our information using just my name without needing me to go find my account numbers. They usually have the answers I need and are quick to locate information they don't know."
"Thank you Lynsta! Your kind words mean a lot to us! We're glad you stayed with us even though you moved out of town. "
Bobbie Pullen
March 28, 2025
"Leo was quick to take care of the changes I requested."
"Thank you for the kind review! Leo works hard to get things done quickly!"
Patricia Sheets
March 25, 2025
"Appreciated getting to talk to "Ashton" today she was very understanding and helped me with everything I needed without a long wait time!!."
"Ashton loved reading your review! Thank you for taking the time to let other's know about your experience with our office!"
Kimberly Broussard
March 18, 2025
"Ashton helped me this afternoon adding a vehicle! She did amazing very helpful! Thank you everything!"
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with Ashton! Your satisfaction is our top priority! We look forward to continuing to support your insurance needs. - Tom"
Lamont Martin
March 17, 2025
"I was referred over by my brother Leo and I had a fantastic conversation with Ashton, excellent customer service, really showed what kind of office this is with the service provided 10/10."
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! - Tom"
Donna Plummer
March 11, 2025
"Ashton called me to update me on a claim I had made the day before! Very personable, and accurate...represents State Farm and shows they value their customers 😀"
"Thank you for your 5-star review! Our office is happy to be your good neighbor! - Tom"
Nicholas Molera
March 6, 2025
"Canceled our policy saying me and my fiance said we were married so they couldn't keep our policy, even though we don't have the same last night. Also happened to a co worker he got dropped over some other silly excuse. Sandy is very rude, sorry to hear Olivia left..."
"I'm sorry that you're not happy with the experience you had with State Farm and their decision to not renew your insurance. I can't comment on the reason that corporate decided to not renew your policy. I can say that a policy is not cancelled solely on an individual's marital status and that we strive to be as helpful as possible while explaining a situation such as this. There are, as you're aware, more factors to this than mentioned in your review. As for Sandy being very rude, I was not a part of that conversation, as I understand you were not as well. I have heard her remain extremely professional and polite during very difficult conversations, even when having to tell people things they don't want to hear. If you have any concerns, please give me a call and I can discuss things directly with you. 541-474-4900 Tom"