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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Misty Dawson

September 2, 2025

5  out of  5
rating by Misty Dawson
"I was actually transferred as a client here because I was with another person through State Farm and when they close they sent me over here to Tom Randall and every single experience that I have had with them has been 100% smooth easy no problem no kind of bad attitudes just Good Vibes and let's take care of whatever needs to be taken care of and get it done I currently have full coverage on an SUV and also renters insurance and I've never really had any kind of problem I've never really had to use my insurance but I've been with State Farm before so I'm glad to still be again after quite a few years with Wawanesa definitely happy to be taking care of by Alicia the other day she has been absolutely fantastic great attitude just like I said no problems give them a call they'll sit down with you and go over whatever the coverages you need and you won't ever hear from him except for a happy birthday and hey let's see if we can lower your bill absolutely wonderful thank you Tom Randall team"
We responded:
"It's wonderful to hear that Alicia, here in our Tom Randall State Farm office, provided professional service with a fantastic attitude! We appreciate your continued loyalty as a valued customer for State Farm. It’s our pleasure to assist you with your insurance needs! If there is anything else we can do to help, please reach out!"
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Anita Dalisa

August 30, 2025

5  out of  5
rating by Anita Dalisa
"Shout out to Heather Jensen at Tom Randall Insurance. I had a ton of questions about my State Farm insurance policies. She answered all my questions and was most helpful. I wish that all businesses provided the same level of customer service that I received!"
We responded:
"It's wonderful to hear Heather J was able to answer all your questions and provide such excellent customer service here at Tom Randall State Farm Office! If you need any more assistance with your insurance, feel free to ask. It's our pleasure to help! "
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Cory Murray

August 21, 2025

5  out of  5
rating by Cory Murray
"10/10 customer service experience. Will be bundling home and car insurance and saving a ton! Thanks again."
We responded:
"We are delighted to know you had an excellent experience with our State Farm office! If you need any assistance or have any questions, please don’t hesitate to reach out. It's our pleasure to help!"
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Shantae Bentley

August 20, 2025

5  out of  5
rating by Shantae Bentley
"I have been with this state farm office for years with my car and homeowners insurance. The price of both plans are incredibly reasonable. The office calls every year to wish a happy birthday, and Ashton is super friendly and always helpful. I couldn’t recommend them more."
We responded:
"We truly value your continued loyalty and support! We're delighted to hear that Ashton and our State Farm office has provided you with friendly service and support throughout the years! Please reach out if you have any questions or need any further insurance assistance!"
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Grace Joella

August 20, 2025

5  out of  5
rating by Grace Joella
"Ashton helped me yesterday and was amazing support! She went above and beyond and gave me clear and concise answers with great satisfaction! Fair rates and excellent customer service!"
We responded:
"We're thrilled to hear that Ashton provided you with excellent quality customer service here at our State Farm office! If you need any further assistance or support for your insurance needs, please reach out! Your satisfaction is our top priority! "
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Laurie Gray

August 19, 2025

5  out of  5
rating by Laurie Gray
"Heather was very helpful! She answered all my questions with knowledgeable information. She was also very friendly and considerate. She went above and beyond to call someone else to get information that she was not privy to at the moment."
We responded:
"I'm happy to hear that Heather offered you knowledgeable, friendly, and thoughtful support here at our State Farm office! Please don’t hesitate to contact us if you need any further assistance with your insurance needs, it's our pleasure to help you!"
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roy harper

August 19, 2025

5  out of  5
rating by roy harper
"I reached out to the crew at Tom Randall's office in hopes of lowering my home and auto insurance, and boy was I surprised. After speaking with Alicia I discovered that not only was I overpaying my current insurance company, but I had VERY minimal coverage. Not only did Alicia give me the appopriate coverage, she also gave me the ratings that my auto/home claims-history deserved. In a time where resources are limited, and honesty is at an all time low - it was a breath of fresh air switching over to State Farm. You guys are amazing!"
We responded:
"We're delighted to hear that Alicia was able to provide you with the right coverage while giving you the honest, personalized service you deserve. It's wonderful to know that switching to State Farm has been a breath of fresh air for you. We look forward to continuing to support your insurance needs! Please don't hesitate to reach out if you have any questions or further insurance needs! "
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Lucie Sutherland

August 19, 2025

5  out of  5
rating by Lucie Sutherland
"Ashton at Tom Randall State Farm in Grants Pass was amazing! Knowledgeable, helpful, and she saved me money by switching from Geico. Highly recommend!"
We responded:
"We're thrilled to hear that Ashton provided knowledgeable and helpful service! My State Farm team and I are happy to be your good neighbor here in Grants Pass! Please reach out if we can be of any further assistance!"
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Trish Lewman

August 14, 2025

5  out of  5
rating by Trish Lewman
"Friendly and helpful with finding best values."
We responded:
"We're glad to hear you found our team friendly and helpful here at our State Farm office! Please reach out if we can be of further assistance or you have any questions, it is our pleasure to help! "
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Karen Stiles

August 13, 2025

5  out of  5
rating by Karen Stiles
"Sandy was extremely helpful!!@"
We responded:
"We're glad to hear that Sandy was extremely helpful. If you need any further assistance with your insurance needs, feel free to reach out! My State Farm team and I are happy to be your good neighbor!"
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Steve Hauberg

August 8, 2025

5  out of  5
rating by Steve Hauberg
"Best experience I have ever had while shopping for insurance! Ashton went over everything and explained all options. Highly recommended!!"
We responded:
"We're thrilled to hear that Ashton provided such a thorough and helpful experience! Your recommendation means a lot to us! We look forward to continuing to provide you with great service. If there is anything else we can do for your insurance needs, just let us know!"
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Dawn Anderson

August 6, 2025

5  out of  5
rating by Dawn Anderson
"Very helpful and knowledgeable"
We responded:
" We're thrilled to hear that you found our service helpful and knowledgeable here at our State Farm office! If you ever need further insurance assistance or have any questions, we’re here to help!"
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Sarah Blanchard

August 4, 2025

5  out of  5
rating by Sarah Blanchard
"Great advice ! Very helpful , great prices !!"
We responded:
"We're happy to know our team provided you with excellent service! If you have any more questions or need further assistance, feel free to ask. We are your Good Neighbor!"
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Diana Hailey

July 29, 2025

5  out of  5
rating by Diana Hailey
"Alicia was fantastic to speak with! I appreciate so much being able to talk to a human voice rather than a bossy recording telling me which buttons to push. Three cheers for great customer service!"
We responded:
"We're thrilled to hear that Alicia provided such a fantastic experience! We look forward to continuing to provide you with great service here at our State Farm office! If there is anything else we can do for your insurance needs, please reach out to us!"
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Steven Kasel

July 28, 2025

5  out of  5
rating by Steven Kasel
"Ashton was a pleasure to work with."
We responded:
"We are delighted to hear that you had a great experience with Ashton and our State Farm office! If we can be of further assistance, please don’t hesitate to reach out. We are here to help!"
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Jazmyn Danko

July 15, 2025

5  out of  5
rating by Jazmyn Danko
"Ashton was super sweet and helpful! Thank you!"
We responded:
"We're happy to hear Ashton was able to assist you here at our State Farm office! Please reach out if you have any further questions or insurance needs! "
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Shelly Shellito

July 15, 2025

5  out of  5
rating by Shelly Shellito
"I have used State Farm for many years and they have always been great to work with."
We responded:
"We appreciate your loyalty as a client here at State Farm! If you have any questions or need assistance, please don’t hesitate to reach out—we’re here for you!"
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T A

July 14, 2025

5  out of  5
rating by T A
"I had a bad experience with another agency and I am so happy I switched! Such a pleasure working with Tom Randall's agency. They are always pleasant and helpful, and timely with their follow up. I highly recommend them!"
We responded:
"We're so glad to hear that switching to Tom Randall's agency has been a positive change for you. Providing pleasant, helpful, and timely service is our top priority, and your recommendation means a lot to us. We look forward to continuing to assist you with your insurance needs!"
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Lavender Lane

July 14, 2025

5  out of  5
rating by Lavender Lane
"I've been with Tom Randall's State Farm office for many years. I've always had great service. In those times of crisis they have made things so much easier. Ashton has recently helped me with some policy changes. She's very professional and made sure to get the right people on the team to help when needed. Tom Randal is personable, helpful and not only looks out for his clients but also his staff, which says a lot about the integrity of the office as a whole."
We responded:
"Thank you so much for being a loyal client of our State Farm office. We're delighted to hear that Ashton and the entire team have provided you with professional and caring service, especially during challenging times. Here at Tom Randall's State Farm office, we truly value both our clients and staff, and it's wonderful to know that this commitment has made a positive impact on your experience. We appreciate your trust and look forward to continuing to support you in the future!"
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Kurtis Cosner

July 9, 2025

5  out of  5
rating by Kurtis Cosner
"So far seems be good rate and was a wonderful representative to have talked to."
We responded:
"It's great to hear you had a wonderful experience speaking with the representative at our State Farm office and we assisted you with a good rate for your insurance needs! If you need any further assistance, feel free to reach out! "
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Cassandra

July 8, 2025

5  out of  5
rating by Cassandra
"Leo was so friendly and helpful! I look forward to business with this office."
We responded:
"We're thrilled to hear about your experience with Leo and our State Farm office! If you ever need any assistance in the future, please don’t hesitate to reach out. It is our pleasure to help!"
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T Morton

July 3, 2025

5  out of  5
rating by T Morton
"Alicia was very professional. Listen to all my questions and concerned. She addressed every single one of them. And walk me through my policy and explained it to me where I could understand it, she was very relatable. And very intentive. On what we were talking about? For my options on my car insurance. She gave me a really good quote. And her customer service was outstanding. She was right on top of it. I'm getting back with me. Which you don't find too many people who have those kind of qualities. So I would recommend her if you need your insurance to be personalized to you of what your needs are."
We responded:
"We’re thrilled to hear that Alicia delivered outstanding service by thoroughly addressing all your questions and concerns! It’s wonderful that she took the time to explain your policy clearly and provided personalized car insurance options tailored to your needs. Your recommendation means a great deal to us, and we’re glad Alicia made the process smooth and helpful for you here at our State Farm office. If you need any further assistance, we’re always here and happy to help!"
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Marla Coughran

July 1, 2025

5  out of  5
rating by Marla Coughran
"Stopped by without and appointment and Ashton was available and eager to assist me! Very efficient and professional and completed my application in great time!"
We responded:
"We're thrilled to hear that Ashton was available, eager to assist, and provided efficient and professional service. We appreciate your feedback and look forward to assisting you in the future! If you have any additional questions or require further assistance, please don’t hesitate to contact us!"
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Raynee Britton

July 1, 2025

5  out of  5
rating by Raynee Britton
"Thank you to Charles at Tom Randall State Farm Insurance! I was able to save a huge amount on my auto and homeowners policy. Charles is so efficient and helpful. He made the process easy. I highly recommend him! Today, I spoke with Ashton regarding my billing. She was so helpful and just full of friendly energy. Still the best prices I've found!"
We responded:
"Thank you Raynee for the great review! We’re glad we were able to save you a huge amount on your home and auto while also making it easy for you to switch! We're delighted to hear that Ashton provided helpful and friendly service. We're also glad you found our prices to be the best. If you need any further assistance, please feel free to reach out! "
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Erik Patton

June 30, 2025

5  out of  5
rating by Erik Patton
"Very friendly and helpful staff."
We responded:
"We're delighted to hear that you found our staff friendly and helpful. It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"